Privacy Policy
Topaz Engineering Supply, Inc.
Last Updated: 12/12/25
IMPORTANT LEGAL NOTICE: This is a framework/document that requires review and customization by qualified legal counsel before publication. State-specific privacy law /compliance (including Massachusetts, Rhode Island, Connecticut, and New Hampshire regulations) should be verified by your attorney.
1. Introduction
Topaz Engineering Supply, Inc. (“Topaz,” “we,” “us,” or “our”) respects the privacy of our business customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, purchase equipment or supplies, or engage our services.
This policy applies to information collected through topazeng.com and through business communications with our sales and service teams.
2. Information We Collect
Business Contact Information
We collect business contact details you provide when requesting quotes, placing orders, scheduling service, or contacting our team:
- Company name and business address
- Contact person name, title, email, and phone number
- Equipment information (make, model, serial numbers for service requests)
- Billing and shipping addresses
Transaction Information
When you purchase equipment, supplies, or services:
- Order details (products, services, pricing)
- Payment information (processed securely through E-biz Charge.
- Service history and equipment maintenance records
- Lease or financing application information
Website Usage Data
We automatically collect technical information when you visit our website:
- IP address and general geographic location
- Browser type and device information
- Pages viewed and time spent on site
- Referring website
3. How We Use Your Information
We use collected information for legitimate business purposes:
- Processing orders and delivering products/services
- Scheduling and performing equipment service and maintenance
- Responding to inquiries and providing customer support
- Sending order confirmations, service reminders, and account notifications
- Maintaining service records for equipment under warranty or service contracts
- Improving our website, products, and services
- Complying with legal obligations and protecting our business interests
- Sending promotional communications about products and services (with your consent)
4. Information Sharing
We do not sell your business information. We share information only as necessary to conduct business:
- Service Providers: Payment processors, shipping carriers, and business service vendors who assist our operations
- Manufacturers: HP and other equipment manufacturers for warranty service, technical support, and product registration
- Leasing/Financing Partners: When you apply for equipment financing or leasing
- Legal Requirements: When required by law, court order, or legal process
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect business information from unauthorized access, disclosure, or misuse. However, no data transmission or storage system is completely secure. We cannot guarantee absolute security of information transmitted through our website or stored in our systems.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enable website functionality and remember your preferences
- Analyze website traffic and user behavior through Google Analytics
- Improve website performance and user experience
Most browsers allow you to control cookies through settings. Disabling cookies may limit website functionality.
7. Marketing Communications
We may send promotional emails about new products, equipment specials, or service offerings to business contacts who have purchased from us or requested information. You may opt out of marketing emails at any time by using the unsubscribe link in our emails or contacting us directly. Transactional communications (order confirmations, service appointments, account notifications) are not subject to opt-out as they are necessary for business operations.
8. Data Retention
We retain business information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, maintain service records, and enforce agreements. Equipment service history may be retained indefinitely to support warranty claims and ongoing maintenance needs.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your business information:
- Access: Request access to information we maintain about your business
- Correction: Request correction of inaccurate business information
- Deletion: Request deletion of information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, contact us using the information below. We may need to verify your identity and authority to act on behalf of a business before responding to requests.
10. Third-Party Links
Our website may contain links to manufacturer websites (HP, Kyocera, etc.) and other third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our website and services are intended for business use. We do not knowingly collect information from individuals under 18 years of age.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the updated policy.
13. State-Specific Privacy Rights
Privacy for Massachusetts- Data security rules (201 CMR 17.00)
Privacy for Rhode Island Data Transparency and Privacy Protection Act (RIDTPPA)
Privacy for Connecticut is Connecticut Data Privacy Act (CTDPA)
Privacy for New Hampshire is NHPA
14. Contact Information
For privacy-related questions, concerns, or requests, contact:
Topaz Engineering Supply, Inc.
35 Pond Park Road, Suite 20
Hingham, MA 02043
Phone: (781) 749-8687